Featured Customer Engagement Experts

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

Since 2023 I've managed direct channels (email, SMS, and social media) for Omni Hotels & Resorts. Prior to that, I was in the tech industry for 15 years, working my way up from a site merchandiser at Amazon to the Chief Growth Officer of a seed-stage startup. I've spoken at the SXSW Interactive and Salesforce Connections conferences, and am the author of the book Fatal Abstraction: Why the Managerial Class Loses Control of Technology, which explores the intersection of technology and leadership and the ways poor leadership can lead to technological disasters.

Surya Pratap Singh is a seasoned Digital Marketing Expert and Consultant with over 14+ years of hands-on experience in driving online growth and visibility for businesses of all sizes. Known online as SEOWithSurya, Surya has helped 1000+ clients globally achieve measurable results through strategic SEO, cutting-edge digital marketing, and data-driven growth strategies. As the Founder of Digital eSearch, Surya leads a results-oriented digital marketing agency dedicated to empowering brands with high-impact visibility, sustainable traffic growth, and enhanced ROI. His core expertise spans across Search Engine Optimization (SEO), Local SEO, Technical SEO, Link Building, Google Ads (PPC), Social Media Optimization (SMO), Online Reputation Management (ORM), and Maps SEO — all designed to help businesses dominate search results and grow organically.

I help brands bridge the gap between technical visibility and human connection. As the Managing Director of Empire State SEO and a Marketing Strategy & Branding Consultant, my work is driven by a singular goal: to ensure that the quality of your business is matched by the strength of your digital presence. With nearly 12 years of experience, I don’t view myself as a service provider; I am a partner to the business owners I work with. My approach combines deep operational analysis with an authentic narrative to ensure a brand does not just rank; it commands attention. I focus on the strategic ‘why’ behind the data to drive measurable revenue growth and sustainable market leadership. I saw too many talented entrepreneurs in our Tri-State community being held back not by a lack of capability, but by a lack of the right strategic guidance. This is where we bridge the gap. By combining a rigorous strategic framework with deep-level SEO execution, I help businesses navigate complex market shifts to deliver sustainable, compounding digital growth. Whether I am consulting for an early-stage startup or a scaled enterprise, I am dedicated to helping brands own their industry’s digital skyline by aligning their identity with their core operational objectives.

Digital Solutions & E-commerce Expertise (20+ years) in Omnichannel Marketing & CX | Customer Insights & Market Intelligence. PhD candidate in Human-Computer Interaction. Independent consultant with 8+ years coaching micro, small and medium enterprises in digital transformation and online business development. Proven track record supporting 3.000+ SMEs across Latin America, Central Asia, and Africa through international development programs (UN-ITC), and national business accelerators. Expert in e-commerce platforms, digital marketing, SEO, and online business strategy with extensive workshop facilitation and mentoring experience.

I've spent 20+ years helping organizations build and refine marketing programs, focusing on content strategy, growth marketing, product marketing, GTM, and thought leadership. I've had roles across SaaS, MarTech, ecommerce, and high-growth tech at every stage from startup to enterprise. That experience translates well beyond those industries, including biotech, legal, and emerging tech. I’m regularly quoted in the press and publish articles on topics including growth strategy, consumer behavior, ecommerce, retail, email marketing, and customer lifecycle strategy. A good chunk of my career has been about making complicated products and ideas feel approachable. That means working closely with Product, Sales, and Executive teams to solidify positioning and build content programs that increase revenue. I've managed and grown marketing teams, and ensured my teams were challenged and had the tools and resources they needed to do their jobs well and grow as professionals.

Clayton Johnson is a growth marketing strategist and technical SEO architect known for building scalable organic growth systems that drive measurable business results. With deep expertise across technical SEO, content strategy, and user experience, Clayton helps companies transform search visibility into sustainable revenue. He specializes in designing advanced SEO architectures that allow businesses to dominate competitive search markets while aligning content with the full customer journey—from discovery to conversion. Clayton works with both enterprise organizations and SMBs to create integrated marketing strategies where search, UX, and content compound together to drive long-term growth. Through his work and research shared at claytonjohnson.com, Clayton provides frameworks and insights on technical SEO, organic growth strategy, and digital marketing systems that convert traffic into business outcomes. His worlds best marketer approach treats SEO not as a standalone tactic but as a foundational growth engine that supports brand authority, lead generation, and revenue expansion.

Chris Dyer is a recognized company culture and remote work expert. As a former CEO managing thousands of people, his companies consistently were named a best place to work. They have also been named a fastest growing company by Inc Magazine 5 times. Chris routinely consults and speaks, and Inc Magazine ranked him as the #1 Leadership Speaker on Culture. He has two bestselling books The Power of Company Culture and Remote Work, and has been named #5 on the Leadershum Power List, a Top 50 Voice in Leadership, a Top 40 Change Management Guru, a Top 50 Global Thought Leader, and a Top 50 leadership podcast, Top 50 HR Leaders Shaping the Future of Work, and a Top 101 Global Employee Engagement & Experience Influencers by Inspiring Workplaces and Work Buzz, just this year. As a keynote speaker his goal is to inspire audiences with a straightforward delivery, insightful candor, and engaging humor. His talks leave audiences permanently transformed, offering innovative perspectives on leadership to improve company culture, and empower organizations to discover new successes. Countless companies have unlocked productivity, performance, and profits by implementing his 7 Pillar Strategy.

Stop guessing and start growing — we help your business rise above the noise with proven SEO strategies, powerful backlink campaigns, and conversion-focused web development. Our goal is simple: turn your online presence into a revenue-generating machine. At our core, we combine search engine optimization (SEO), custom web design, and white-hat link building to deliver measurable, long-term results. Whether you’re a startup looking to build visibility or an established brand wanting to dominate search rankings, we craft tailored strategies designed around your goals. SEO Services Our data-driven SEO approach covers everything from technical audits to keyword optimization, on-page content strategy, and local SEO. We identify profitable keywords, fix ranking issues, and build topical authority — so you can attract qualified traffic that converts. Web Development & Design Your website is your digital storefront — we make it work for you. Our team builds clean, responsive, and SEO-friendly websites that load fast, rank better, and deliver a flawless user experience. From landing pages to full-scale business sites, every element is optimized for performance and conversions. White-Hat Backlink Building We build backlinks that actually move the needle. Our manual outreach strategy targets high-authority, niche-relevant domains — boosting your domain authority, improving rankings, and driving organic growth the right way. No spam, no PBNs — only ethical, Google-approved results. With transparent reporting, measurable KPIs, and consistent performance tracking, we make sure every campaign is built for sustainable success. Why Choose Us? 100% White-Hat & Ethical SEO Practices Tailored Strategies for Each Business Proven Record of Ranking Growth Affordable Packages for Agencies & Small Businesses Dedicated Support & Transparent Reporting We don’t just deliver services — we deliver results that compound over time. Let’s make your brand stand out, attract authority, and convert more leads through data-backed SEO, high-performance websites, and powerful backlinks. 📈 Get your free SEO consultation today — and let’s start building your success story!

With over two decades of experience shaping and scaling digital ecosystems for enterprise and franchise brands, I specialize in the intersection of SEO, AI-Search (AIO), GEO, and structured data strategy — transforming complex algorithms and emerging AI behaviors into actionable, measurable business growth. As a technical strategist and AI adoption leader, I bridge data, content, and automation to future-proof digital visibility. My work focuses on how AI-driven search, voice interfaces, and structured data are redefining discoverability, authority, and conversion — both for brands and the evolving user experience. I’ve led cross-disciplinary teams delivering top-tier results across hundreds of markets, aligning marketing operations, content systems, and analytics pipelines with modern AI-search readiness standards. My approach blends creative insight with analytical rigor, ensuring each initiative contributes to a unified performance architecture — from schema-first frameworks and entity optimization to AI-assisted content production and voice-search strategy. Recognized for thought leadership in SEO innovation, AI implementation, and structured data excellence, I actively contribute to advancing the dialogue around where organic search, automation, and generative models converge. Core Expertise: SEO & AI-Search (AIO) • Local & GEO Optimization • Structured Data & Schema Architecture • Voice Search & Conversational AI • Content Intelligence Systems • Technical SEO • Data-Driven Strategy & Analytics • AI Implementation & Automation Leadership

Helping companies get mentioned in LLMs and gaining a deep understanding of why and where they need to be cited.

"𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘭𝘰𝘺𝘢𝘭𝘵𝘺 𝘩𝘪𝘯𝘨𝘦𝘴 𝘰𝘯 𝘺𝘰𝘶𝘳 𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘵𝘰 𝘴𝘩𝘰𝘸 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶 𝘤𝘢𝘳𝘦 𝘢𝘣𝘰𝘶𝘵 𝘵𝘩𝘦𝘮, 𝘢𝘯𝘥 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘴𝘶𝘳𝘦 𝘵𝘩𝘦𝘺 𝘧𝘦𝘦𝘭 𝘵𝘩𝘢𝘵 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘦𝘷𝘦𝘳𝘺 𝘴𝘵𝘦𝘱 𝘢𝘭𝘰𝘯𝘨 𝘵𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘫𝘰𝘶𝘳𝘯𝘦𝘺." Pete Lauria In a fast-paced digital world, where it’s difficult to generate new customers but very easy to lose them, customer experience is key. Customers want ease of use, efficiency, and they want to be seen. This is why they buy from brands they know, like, and trust. With a background in customer experience with brands such as Microsoft and Zendesk, as well as providing technical and strategic guidance for some of the world's top brands through decades of consulting, Pete has seen what works, and what doesn’t work, with customer interactions. Any customer-facing role is a relationship role. Sales, Support, Customer Success, all rely on building strong connections along each stage of the customer journey, pre- and post-sale. Learn the six emotional connectors that humanize digital interactions while maximizing operational efficiency to guide customers over the BRIDGE to becoming loyal brand advocates. With actionable insights from real-world experience, Pete demonstrates how companies can balance digital tools with human connection, fostering long-term customer loyalty. By mastering these principles, leaders can redefine what it means to provide exceptional service in a tech-driven world. ✨ Build trust within teams by fostering a customer-first culture and enhancing employee engagement with a commitment to service excellence. ✨ Strengthen brand loyalty and create customer advocates by consistently delivering on promises and reducing friction in the customer journey. ✨ Lead industry standards with a trust-driven approach, positioning the company as an authentic, customer-centric leader. ✨ Drive innovation and growth by balancing digital efficiency with human empathy, fostering a culture of bold thinking and service excellence. Equipped with the BRIDGE Framework, participants will lead with empathy and efficiency, turning everyday customer interactions into lasting relationships that fuel loyalty, growth, and long-term success.

Sir Yatresh Sharma is a results-driven **Associate Director in SEO** and **SEO Manager at Pingmedia**, recognized for transforming businesses through data-driven search engine optimization, AI-powered digital marketing strategies, and sustainable organic growth. With extensive experience in SEO strategy, technical optimization, content marketing, and search performance analysis, he has helped businesses across diverse industries strengthen their online presence and achieve measurable business outcomes. His expertise spans **Technical SEO, Enterprise SEO, Local SEO, E-commerce SEO, International SEO, AI SEO, Semantic SEO, GEO (Generative Engine Optimization), AEO (Answer Engine Optimization), Content Strategy, Website Audits, Competitor Analysis, Google Search Console, Google Analytics 4 (GA4), Keyword Research, Link Building, and Advanced SEO Automation**. By combining analytical thinking with innovative marketing techniques, he consistently develops strategies that improve rankings, increase qualified organic traffic, and maximize conversion opportunities. At Pingmedia, Sir Yatresh Sharma leads SEO initiatives focused on building scalable growth for startups, SMEs, and enterprise-level organizations. His approach goes beyond ranking keywords—he creates comprehensive digital ecosystems that align search visibility with business objectives, user intent, and the latest search engine algorithms. As a respected SEO mentor and digital marketing educator, he is passionate about sharing practical knowledge with aspiring marketers and professionals. His training emphasizes real-world implementation, AI-assisted workflows, technical excellence, and performance-focused SEO methodologies that prepare learners for today's competitive digital landscape. Known for his strategic mindset, leadership, and commitment to continuous innovation, Sir Yatresh Sharma stays ahead of evolving Google algorithm updates, AI search experiences, and emerging digital trends. His mission is to empower businesses with ethical, future-ready SEO strategies that generate long-term visibility, authority, and revenue. Whether optimizing enterprise websites, scaling local businesses, improving technical website health, or mentoring the next generation of digital marketers, Sir Yatresh Sharma is dedicated to delivering excellence through innovation, precision, and measurable results.

I’m a customer experience expert with over a decade of hands-on experience building and scaling CX strategies for SaaS and technology-driven businesses. I’m the founder of CXEverywhere.com, an online publication focused on customer experience management insights, research, and practical guidance. I’ve worked closely with multiple CX and people management software companies, leading digital growth and experience-led initiatives. My work blends CX strategy, product understanding, and real-world execution. Through CXEverywhere, I share experience-backed insights to help teams build better, customer-first organizations.

Darren Tarbat is a search strategist with 10+ years of experience helping brands earn visibility in an increasingly AI-driven landscape. He specializes in SEO, answer engine optimization (AEO), and generative engine optimization (GEO) — with a particular focus on how large language models and AI-powered search tools discover, surface, and cite content. As SEO & AEO Director at LYNX SEO, Darren has built search strategies for brands in cannabis, cybersecurity, data infrastructure, and craft brewing — regulated and competitive categories that demand both technical depth and content credibility. His work spans technical audits, schema markup, hub-and-spoke content architecture, and programmatic SEO at scale. Darren is available to comment on topics including SEO strategy, AI search and LLM visibility, content architecture, technical SEO, digital marketing for regulated industries, and the relationship between traditional search and generative AI tools.

Meet Georgi Petrov, the driving force behind AIG MARKETER, a dynamic digital marketing agency. A multifaceted entrepreneur, he not only owns thriving multi-7-figure online stores but also curates insightful content on his blog at georgiadvice.com. On his YouTube channel, he generously shares his vast experience. Holding an MBA and boasting 13+ years in digital marketing, Georgi has helped countless startups, coaches, and Fortune 500 giants across 13+ markets. A Google and Meta certified pro, Georgi personifies digital success.

I help CEOs, Founders, and Visionary Leaders transform their digital presence from a cost centre into their most powerful profit engine. I believe a leader's brand shouldn't just be seen, it should drive business. That’s why I go beyond basic design to build strategic online systems that blend creative storytelling with smart automation, AI, and performance marketing, delivering not just visibility, but measurable ROI. How I Create Scalable Growth & Lasting Impact → Build Authority-Focused Personal Brands: Blending strategic storytelling with SEO to transform leaders into recognised voices who inspire trust and measurable growth. → I build automated growth systems that transform your digital presence into a self-sustaining sales engine, operating 24/7 beyond the limits of ad spend. → Strategic Content & Brand Marketing: Developing Content Strategies, Brand Designs, and Marketing Campaigns that amplify visibility, trust, and conversions. → Ghostwriting for Thought Leaders: Shaping powerful, authentic narratives that elevate your voice, build authority, and position you as a trusted industry leader across digital and editorial platforms. Results: •Proven Impact for Clients: Reduced Customer Acquisition Cost by 60% by replacing paid ads with a Seo personal brand system. •Achieved 5x higher engagement on a founder’s LinkedIn content through optimised posting strategy and storytelling. •Delivered 3.5x ROI in 3 months for a skincare founder via AI-powered content, SEO, and funnel optimisation. Why Partner With Me? Because your online presence isn’t just a brand—it’s a business asset. I ensure it delivers meaning, momentum, and measurable ROI through strategy, storytelling, and systems that scale. Together, we’ll build a brand that doesn’t just tell a story, it drives revenue, builds authority, and creates lasting impact. https://seoportfolio.in/

Jeff Moore is a marketing leader and strategist working at the intersection of music, business, and education. As founder of Nuance Media Group, he consults with everyone from Grammy-winning artists to national brands to entrepreneurs on marketing and growth strategy. His work has contributed to projects reaching hundreds of millions of listeners, and his client and collaborator credits include platinum-selling producers, Broadway performers, hip-hop artists, and brands like Guitar Center and Cricket Media. As Head of Marketing at Noteway, he leads growth for a modern music-education platform that makes learning music accessible at every age and stage, from kids and beginners to adults and aspiring artists. As a musician himself, he has toured internationally, had his music featured on NBC, Peacock, and other major networks, and earned honors at international music competitions including the Coupe Mondiale. That experience gives him a working understanding of both the artist side and the business side of the music industry. He serves as faculty at Southern New Hampshire University, has guest lectured at institutions across the country, including Berklee College of Music and UCLA, and holds an MS in Public Relations from Boston University. Jeff's perspective is shaped by working across creative industries, marketing, and education. That range is what he brings to the topics he covers for journalists: • Marketing strategy, brand-building, and audience growth • Content strategy, storytelling, and positioning • Marketing for creators, artists, and personal brands • The business of music, streaming, touring, and fan monetization • Music-industry trends, label vs. independent strategy, and artist development • EdTech, online education, and course/community businesses • Personal branding and thought leadership • Small business and entrepreneurship marketing • Career strategy for musicians and creative professionals Jeff can speak as a subject matter expert on marketing strategy, the music business, branding, marketing for small businesses and entrepreneurs, and the creator economy. For media inquiries, interviews, and bylined contributions: jeff@nuancemediagroup.com

I’m Boris Dzhingarov, founder and CEO of ESBO Ltd — a boutique digital PR and link-building agency helping brands grow visibility and authority through high-impact SEO and earned media. I work with companies in competitive spaces (especially B2B SaaS, AI, fintech, and eCommerce) to build scalable outreach systems, secure editorial placements, and turn brand credibility into measurable search and pipeline growth. I’m also a contributor across Entrepreneur (Entrepreneur Leadership Network), Fast Company Executive Board, Forbes Agency Council, and e27, where I write about modern SEO, digital PR, and how AI is reshaping discovery, trust, and conversion. My approach blends hands-on execution with practical frameworks that prioritize proof, consistency, and outcomes.

I’m the Founder & SEO Strategist at Search Engine Scope, where I help US-based B2B and B2C companies grow sustainable organic traffic through data-driven search engine optimization and digital marketing strategies. With hands-on experience across multiple industries, I specialize in building long-term visibility by aligning content, technical SEO, and authority signals with how modern search engines evaluate trust and relevance. My work focuses on topical authority, editorial backlink acquisition, technical SEO audits, and content optimization rooted in search intent and user experience. I’ve worked with growing startups, established brands, and service-based businesses to improve search performance by fixing foundational SEO issues, strengthening internal linking structures, and earning high-quality editorial mentions from authoritative publications. I closely follow Google algorithm updates, AI-driven search changes, and evolving ranking factors, translating complex updates into practical strategies businesses can actually implement. My approach prioritizes sustainable growth over short-term tactics, with an emphasis on E-E-A-T, brand credibility, and measurable ROI. As both a strategist and practitioner, I regularly provide expert commentary on SEO trends, organic growth strategies, content marketing, link earning, and the impact of AI on search and digital marketing. I aim to share clear, actionable insights that help readers understand what’s changing in search and how to adapt effectively.