William Gulley

Most healthcare leaders can tell you what happened.Fewer can explain why the same challenges continue to appear despite focused attention, capable teams, and increasing amounts of performance data.Through my work with healthcare systems, associations, boards, and leadership teams, I became interested in a recurring pattern. Leaders were surrounded by reports, dashboards, scorecards, and metrics, yet many continued to struggle with the same operational, workforce, quality, and performance issues.Those observations became the foundation for The Data Trap and my work helping healthcare leaders look beyond metrics to better understand the systems, behaviors, decisions, incentives, and realities influencing results.Today, I work with healthcare leaders through speaking engagements, leadershi...