Vlad Kuzin

I help people use complex software without friction, and I build the content, systems, and teams that make that possible.Most of my 15 years has been at SAP, where I own documentation and UX content for enterprise products used across several countries and languages. I was an early DITA champion, built reusable content systems that single-source across markets, grew and mentored a writing team, and was named "Best Technical Writer of the Year" three times. When a regulatory change forced us to rebuild our most painful product around real user needs, that work cut support load by about 20%.I'm now building my own AI documentation platform, which has pulled me into product strategy, engineering, and the question of how documentation should serve both people and AI.I work in two registers:...