With over 12 years of experience spanning product management and strategy, I currently serve as a Product Manager, AI at Dell, driving innovation in Customer Support through advanced AI/ML applications. I work with a talented team of data scientists and ML engineers to bring ideas to life using traditional Machine Learning and Generative AI technologies, positively impacting millions of customers worldwide. Before my current role, I played a key part in shaping Dell's Generative AI strategy. Prior to that, I worked as Director, Strategy and Operations at EY-Parthenon, providing strategic insights to corporate and PE clients, specializing in growth strategy, product strategy, and business transformation. Armed with an Electrical Engineering degree and an MBA from UT Austin, I actively h...