Shane Ballou

As an IT Support Technician at Robin, I translate business requirements into technical solutions and ensure high availability of network and audio/visual systems. I have 10 years of experience in the IT field. I work cross-functionally to design, implement, and manage new processes, such as automated onboarding/offboarding, helpdesk ticketing, device management, and cloud access. I also led the migration of all of Robin's SaaS platforms to SSO with Okta. Previously, I supported 2k+ staff globally at Google and Fitbit, where I took on multiple projects for integration, decommissioning, and migration of systems and services. I am passionate about creating the best end user experience possible and delivering top-notch support and solutions for business needs.