Paul Foster

After many years on both sides of corporate travel — agency and supplier — I've watched the industry make a fundamental trade: it gave up the service relationship in pursuit of technology. The tools got better. The trust got thinner. That trade-off is the problem most travel programs are quietly struggling with, even if they can't name it yet. My work has always lived at the intersection of strategy and human judgment. I've led account strategy for a $300M enterprise travel program — among the largest in North America — managed a $22M higher-education and government portfolio spanning major universities, and built cruise and vacation vendor partnerships at Amadeus. I've operated at the senior level long enough to know that the best outcomes rarely come from the most sophisticated platfo...