Michael Ferrara is an IT Analyst at Arnold & Porter in Boston, a technology writer, and an industry commentator with extensive experience supporting complex technology environments, including enterprise organizations and law firms. Throughout his career, Michael has worked across IT support, infrastructure, systems administration, end-user technology, audiovisual support, and technology operations. His experience includes supporting executives and professionals in demanding environments where reliability, security, communication, and business continuity are essential. He has also worked with technologies spanning endpoint management, virtualization, cloud services, networking, identity and access management, and enterprise infrastructure. In addition to his professional IT experie...