Justin Herald

Justin speaks at more than 120 conferences and corporate events each year to more than 80,000 business owners, leaders and frontline teams worldwide. He built his first business from $50 into a global licensing brand operating across 55 countries generating over $30 million in annual turnover and was named International Entrepreneur of the Year. He is available to comment on customer experience, organisational behaviour, leadership standards, team culture, the future of service in an AI driven world and why the gap between what businesses promise and what customers actually experience has never been wider. Topic specialisations include customer experience, behavioural standards, organisational culture, leadership accountability, team performance, service consistency and the human st...