Julie-Anne Hazlett

Hi! I’m Julie-Anne or “J.A” as most people call me. With over 25 years of experience in the Workforce Management and Workforce Optimisation space, I've had the privilege of training and consulting with professionals all over the world. Currently, as Head of WFO Strategy at Call Design, I'm passionate about finding solutions to help businesses optimise their workforce and overcome operational challenges so that customers get the best service possible. I’m a huge believer in setting your staff up for success by giving them the education they need to succeed. I also lead WFM Network groups in Australia and New Zealand, fostering a community of professionals dedicated to advancing our field. You might have seen me speaking at industry events, sharing insights on why workforce management is ...