Dexter Umel

Technical Support Engineer and SaaS Application Support Specialist with 8+ years supporting enterprise fintech and SaaS platforms. I specialize in REST API troubleshooting, incident management, log analysis, data migrations, and working directly with engineering teams to resolve complex issues fast. At Intercontinental Exchange (ICE), and FIS, I have maintained 98% customer satisfaction, resolved 200+ monthly cases, reduced escalations by 10%, and recovered $4M in at-risk accounts. I have also written 10+ knowledge base articles and onboarding guides that cut implementation time by 10%-15% for my teams. What I bring: API and Integration Troubleshooting: REST APIs, JSON, webhook debugging, third-party integrations. Incident Management: Ticket triage, Splunk log analysis, root cause a...