Aneeq Iftikhar

I'm a senior software engineer with nine years of experience, and the founder of DeskCaller, an AI phone answering platform built for small service businesses in the UK. I design and build the voice AI systems myself, including the grounding and hallucination-guardrail logic that stops a phone agent from confidently inventing information on a live call. I'm happy to speak to journalists about AI voice agents in customer service, the engineering side of preventing AI hallucination, small business technology adoption, and what actually breaks when small businesses try automation.